Returns and Replacements
We at Planet Décor are committed towards providing our customers satisfactory service and brilliant products. We ensure that the products that we put for sale on our website will not be any different from your expectations or from its original description mentioned on our site. However, we understand that there will be times when you might face dissatisfaction with our business experience or the products may not be up-to your expectations. This is why we have initiated a policy for Refund or a Replacement, so as to improve any kind of unpleasant experience faced by our customers.
A For Refunds (If Applicable):
o To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
o Once you have decided of returning back the purchased product to us, kindly mention so by calling on either of the contact number below
1. When your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3. To complete your return, we require a receipt or proof of purchase and therefore we advise you to maintain such purchase details carefully
Home décor: 7 days from the order date
Furniture: 15 to 20 days from the order date
· Kindly keep the courier receipt that carries the Tracking ID of the product that you will send back to us. It will help us in processing your Refund/Replacement conveniently and immediately.
· Our policy lasts for only 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.